Tom Devine

Tom Devine Tom has more than 25 years of experience in serving the energy and telecommunications industries. His professional history includes:

LogicaCMG – 4 years in the sale, implementation, and support of work management, scheduling, asset management, and mobile workforce applications for the power utilities.

MDSI – Mobile Data Systems Inc – 3 years in providing mobile workforce management systems and consulting services to electric, gas, cable and telecommunications industries.

CSC - Computer Science Corporation. – 11 years in providing project management and technology consulting for workforce optimization systems to the utility sector.

NYNEX – 8 years managing installation and maintenance scheduling and dispatching operations, as well as managing the daily activities of field technicians.

Recent Projects

Projects that Tom has developed and managed in recent years include:

Outage Management Systems Evaluation for a Large Electric & Gas Utility. This project entails the analysis of an in-house outage management system and processes developed in one region of the company for deployment across the entire company. All existing process flows for storm management activities were documented to determine best practices. Additional analysis is required to determine that if the existing outage system can be enhanced to support a common company-wide outage management practice.

Implementation of a Work Management, Scheduling and Mobile Application for a Combined Gas and Electric Utility. Provided Project management for the implementation and deployment of a wireless mobile work management system. Conducted workshops to analyze and document the current state work process and develop the future state work process. Trained field personnel on the utilization of new mobile application. Provided support for all implementation activitiesfor a scheduling and work management system.

Project Management for System Upgrade for a Large Electric Utility. This was a significant upgrade to the companies work management, scheduling, mobile, and data warehouse systems. It was a critical implementation that required extensive business consulting, testing, and "go-live" preparation activities.

Previous Experience

Tom has extensive information services experience focused on client management, business consulting, project management, and system implementation. His focus has been on revenue generation and support activities, including package selection, change management, and business transformation for Workforce Optimization Systems. He is proficient in wireless mobile workforce management systems and field force operations.

Throughout his career, Tom has performed large account management, supporting fortune 500 companies in the utility industry. He has demonstrated success in managing client expectations and relationships to improve satisfaction, reduce risk, and ensure customer retention. Mr. Devine has also staffed and managed account management and project teams that have achieved the following:

The implementation of a turnkey workforce optimization system to manage all special services technicians at Puerto Rico Telephone
The generation of $14 MM in new business revenue from current client base
The implementation of a billing verification system and process changes that resulted in greater billing accuracy and greater than 40% defect reduction.
The development and deployment of a mobile decision support system to manage the activity and productivity of field crews.

Education

MBA, Concentration in Marketing, Long Island University
BS, Business, Mercy College