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| White Paper: |
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A Recommended Approach to Due DiligenceAsset purchases have eclipsed outright company mergers and acquisitions
as a strategic level for energy companies seeking to expand their
capabilities and drive shareholder value. |
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Implementing Capital Allocation Best PracticesOur client sought to better understand best practices in capital
allocation, particularly in the utility industry. |
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A Crisis in Customer ConfidenceRich Consulting worked with a client team to understand the underlying
root causes of a dramatic drop in customer satisfaction ratings and
developing an action plan to directly address these issues. |
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The Mobile Utility Work Force of the FutureThis White Paper takes a look at the current state of mobile systems
deployments and the possible future of the utility industry’s
mobile workforce. |
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Replacing a Legacy SystemThere are a number of methods for evaluating systems for retirement,
identifying a replacement system, and look at some implementation
strategies. The challenge is to determine the best strategy
for your organization. |
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Management Attributes of the Best Managed CompaniesFollowing a successful and demanding initiative to improve its operations,
our client needed to build on its previous efforts and continue its
transformation toward an operationally excellent company. |
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Best Practices in Revenue Cycle ServicesEnhancing the Revenue Cycle Services process can achieve the dual
objectives of improved customer satisfaction and reduced operating
costs. |
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Supply Chain Process and Technology ReviewThis piece summarizes client work in which we provided an assessment
of the client’s current supply chain processes and systems
and developed recommendations for a future state that would reflect
current industry trends, as well as best practices in supply chain
management. |
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Building a Business
Case for a Work and Asset Management System |
| White Paper: |
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Advanced Metering
Infrastructure (AMI): Have We Reached the Tipping Point? |
| White Paper: |
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GIS:
Optimizing the Return on Investment |
| White Paper: |
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A
Suggested Approach to Conducting a Project Implementation Review |
| White Paper: |
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The Art and Science of Technology
Planning |
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An Application-Centric Approach
to IT Portfolio Optimization |
| Case Study: |
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GIS Business Case Update |
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