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High Bill Complaints: Excerpts from Web Research StudyIn preparing for a market research engagement with a Mid-Atlantic utility, we performed a brief web scan of peer utilities to compare their websites in terms of pppeffectiveness in addressing "High Bill Complaints". |
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Implementing Capital Allocation Best PracticesOur client sought to better understand best practices in capital
allocation, particularly in the utility industry. |
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A Crisis in Customer ConfidenceRich Consulting worked with a client team to understand the underlying
root causes of a dramatic drop in customer satisfaction ratings and
developing an action plan to directly address these issues. |
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Management Attributes of the Best Managed CompaniesFollowing a successful and demanding initiative to improve its operations,
our client needed to build on its previous efforts and continue its
transformation toward an operationally excellent company. |
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Best Practices in Revenue Cycle ServicesEnhancing the Revenue Cycle Services process can achieve the dual
objectives of improved customer satisfaction and reduced operating
costs. |
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Supply Chain Process and Technology ReviewThis piece summarizes client work in which we provided an assessment
of the client’s current supply chain processes and systems
and developed recommendations for a future state that would reflect
current industry trends, as well as best practices in supply chain
management. |
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GIS Business Case Update |
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